Refund&Return

7-Day Hassle-Free Warranty

Please click Refun&Return Policy for help.

How do I send you a video if my product is defective?

Please feel free to contact us through indiaservice@ingco.com, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp.

What if I don't know how to use the tool?

Please feel free to contact us through indiaservice@ingco.com, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp.

What if the product I received is defective/damaged?

Please read our Refund Policy carefully and contact us as required.

What can I do if my product stops working?

Please read our Refund Policy carefully and contact us as required.

What can I do if there are missing items in my package?

Please read our Refund Policy carefully and contact us as required.

Can I return the item when it expires your warranty claim request period?

No, we will not accept returns after the time period specified in our Return Policy.

How long will it take to get my refund?

Usually, the refund will be issued within 2-3 working days after the completion of the refund or return process. Please read our Refund and Return Policy carefully for details of the refund process.

When can I get a refund after rejecting the package?

Usually, the refund will be issued within 2-3 working days after the completion of the refund or return process. Please read our Refund and Return Policy carefully for details of the refund process.

Why is my order cancelled and refunded?

This may happen when the address is undeliverable, or the products are out of stock. If it happens, we will contact you by email or WhatsApp as soon as possible.

Delivery And Logistics

What logistics does INGCO.IN use?

At present, Bluedart is our logistics partner. For more details of this logistics company, please refer to https://www.bluedart.com/, or 51tracking.com.

Where is the warehouse of INGCO.IN?

Our warehouse is located in Uttar Pradesh, and we have stores in New Delhi and Gonda.

How does INGCO.IN charge shipping fee?

Please refer to the Shipping Policy for details.

How long does the delivery take?

The estimated delivery time depends on the following factors: The shipping address, and the delivery time of the courier at your location. Please refer to Shipping Policy for details.

When will my order be shipped? What are the reasons for unsuccessful shipping?

We will ship the item within 1-2 working days after the purchase (No shipping on Saturday and Sunday). The reasons for unsuccessful shipping may be that the address is undeliverable or the products are out of stock. If this happens, we will contact you by email or WhatsApp as soon as possible.

Why is the delivery delayed?

The courier partner may be on a holiday or some emergencies occur before the estimated delivery date.

Why is my package delayed and the tracking information not updated?

It may be caused by some emergencies in the local area. If you need relevant information, please contact us through indiaservice@ingco.com, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp.

Free Shipping Policy

Please refer to the Shipping Policy.

How do I track my order?

You can track your order in "My account" - "My order".

What do you mean by "Confirm Delivery"?

After the package is shipped, the ""Confirm Delivery"" button will appear in your account. If the package is delivered successfully, please click ""Confirm Delivery"" in ""My Order"" to confirm that you have received the package. If you don't receive the package but confirm delivery by mistake, the button will not be reset. It will not affect the delivery of the package.

Order

What if I fill in a wrong address?

Please contact us through indiaservice@ingco.com within 3 hours after purchase, or click the WhatsApp icon on the right side of the website to pass WhatsApp. Please provide the order number and the correct address, and we will reply whether the change is successful.

How can I change my shipping address after placing an order?

Please contact us through indiaservice@ingco.com within 3 hours after purchase, or click the WhatsApp icon on the right side of the website to pass WhatsApp. Please provide the order number and the correct address, and we will reply whether the change is successful.

How can I get help when placing an order?

Please contact us through indiaservice@ingco.com, if you have any questions, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp. For help

How do I cancel my order on ingco.in?

Please read the Refund Policy and contact us as required.

Will I be charged if I cancel an order that has been shipped?

If a buyer cancels the order after shipping, the shipping fee and customs duty collected during this process will not be refunded.

Where can I download my order invoice?

Please contact us through indiaservice@ingco.com, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp and provide the order number, and we will send you the order invoice.

About Taxation

Why can't I find the order in my account?

Please click "My Account" - "My Order" for order details. If still can't find it, please contact us through indiaservice@ingco.com, or click the WhatsApp icon on the right side of the website to contact us through WhatsApp.

What does "Split Shipment" mean?

We will ship the non-COD products you purchased separately from the COD products, because they use different logistics types. No worry, as we will provide two tracking numbers.

Do I have to pay GST or other fees for my order?

Taxes and custom fees are already included in our price, so you are not charged extra duties and taxes. But we have shipping fee requirements for some products, you may be charged for shipping costs. (Please refer to the Shipping Policy for details).

Will I be charged with import duties and taxes?

Taxes and custom fees are already included in our price, so you are not charged extra duties and taxes. But we have shipping fee requirements for some products, you may be charged for shipping costs. (Please refer to the Shipping Policy for details).

The composition of Indian government tax revenue

It includes customs duties, central consumption tax, income tax and service tax.

Payments

What payment methods does INGCO.IN accept?

The specific payment method currently supported is Debit Card, Credit Card, Ame x, Corporate, International Card, Net Banking, Wallets, and Cash on Delivery. Please note: Every Online payment needs to be via cc avenue, which is a gateway. If you select COD, you will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

What if the payment is unsuccessful?

Here are some common reasons and tips: 1. There are security risks during payment. -tip: Please log out and try to log in again through ""homepage""-""My Account"". 2. Your payment was refused by the bank. -Tip: Please contact the bank for the reasons and seek help. 3. The billing address does not match the order address. -Tip: Please check and make sure that your billing address matches the address on the payment slip. 4. Wrong payment information was entered. -Tip: Please check and make sure that you have entered the correct payment information. 5. The network timeout problem or your web browser is not secure enough to make payment or manage payment methods. -Tips: â‘  Please try again with another browser. â‘¡ You can also try to log out, clear the cache and cookies, and then log in again to check out. â‘¢ In addition, you can try to check out on different devices. If you use your mobile phone to access Ingco.in, please try it on a mobile website, and vice versa. If your problem can't be solved through the methods above, please contact INGCO customer service.