Warranty

Reference of Quality Guarantee Solutions:

Offer free spare parts / free repair at our after-sales service center

The warranty solutions are shown in the following table . 

CategoryGuarantee Period
Spray Gun, Rotary Hammer, Reciprocating Saw, Rotary Sander, Mini Grinder, Marble Cutte, Jig Saw, Impact Wrench, Impact Drill, High Pressure Washer, Lithium-ion Battery Pack, Charger, Electric Drill, Digital Multimeter, Lithium-ion Soldering Iron, Lithium-ion Spray Gun, Circular Saw, Cut Off Saw,20v/12v Lithium-ion Impact Wrench, 20v/12v Lithium-ion Impact Driver, Lithium-Ion fan, Lithium-ion Auto Air Compressor, Polisher, Air Impact Wrench, Auto-Darkening Welding Helmet, Angle Grinder, Lithium-Ion Rotary Hammer, 

180 days

Offer free spare parts / free repair at our after-sales service center

Electric Soldering Iron, Wire Stripper, Utility Knife, Aviation Snip Pliers Set, Tools Bag, Stoning Hammer, Spirit Level With Powerful Magnets, Phillips Screwdriver, Rubber Hammer, Hand Riveter, Pruning Shear, Mini Pliers, Multi-Function Hammer, Mini Bolt Cutter, Socket Set, Combination Spanner Set, Screwdriver Bits Set, Hedge Shear, Hex Key, F Clamp, Heat gun, Folding Hand Riveter, End Cutting Pliers, Diagonal Cutting Pliers, Digital Caliper, Claw Hammer, Cable Cutter, Bolt Cutter, Axe, Grease Gun, Adjustable Wrench, Air Spray Gun, 

365 days

Offer free spare parts / free repair at our after-sales service center

This warranty covers manufacturing defects only. Not Covered Under Warranty:

Accidental damage

Damage caused by repairs

Failure due to normal wear

Color and material decomposition caused by sunlight

Items modified after sales

Warranty Claims for Quality-Related Issues

If the product is defective or not working properly, please contact INGCO customer support, within 7 days after the delivery. For a faster resolution, please contact us at here and provide sufficient and valid proof of purchase (photos or videos of items, order ID and sales invoice).

The image should clearly show the shipping label and defects on a flat surface. Once the issue is confirmed, INGCO will send buyer the replacement. Buyer doesn’t need to return the defective item. INGCO will process warranty claims and communicate with buyer for a best resolution, such as partial refund, resend accessories or new products, etc., according to the defects.

Warranty Claims for Missing / Wrong Item

We strongly recommend you to inspect the package when signing for delivery. In such cases such as missing items, wrong items sent, or secondary packaging, please contact us within 7 days from the date of delivery with product information (order ID, sales invoice) and valid proof (for example: clear photo of the package, photo or video of item received, and package weight).

If a non-customer problem (such as missing parts, wrong parts, incomplete products caused by logistics reasons) is confirmed, we will resend accessories, new/returned items, or issue partial refunds, depending on the specific circumstances.

SERVICE CENTER ADDRESS

Our INGCO service center provides a high level of customer service.Well-organized procedures, advanced technology, and a sevice-ori- ented attitude ensure that efficient repair services are quickly executed. See the following information about the INGCO Service Center.